Search metadata Search full text of books Search TV captions Search archived web sites Advanced Search. Download free Adobe Acrobat Reader DC software for your Windows, Mac OS and Android devices to view, print, and comment on PDF documents. The errors returned by the Windows Installer service are unique to MSI setups, each one providing some level of help to specify a problem, check each below for details.

Troubleshooting and Support — Enterprise Administration Guide. Please also refer to the sections pertaining to specific deployment methods. For more Macintosh specific information, see Macintosh troubleshooting. Windows issues. If you are using the Wizard, make sure you’ve extracted the EXE prior to starting any configuration. Why am I not getting the right language in the installed product, the logs, or some other feature?

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When you are using a transform file, select the language as follows: msiexec /i Acro. Stan. msi TRANSFORMS=. This error will appear if a local user account is in an administrator group as well as a guest group. Removing the user account from guest group usually resolves this issue.

Verify any group policies applied to the user’s profile are not in the “guest” category. Why does my patch or update result in the product being reverted to an earlier version? All browsers must be closed. If they are not, it is possible that the updates will fail and the application version will be reverted to an earlier one.

For more information, see this thread: http: //forums. Why does my install fail with a fatal error? If the application event log generates errors similar to those below every time the PC is started and the installation is started over, verify the license key is correct.

EVENT ID: 1. 04. 0. Beginning a Windows Installer transaction: . The Wizard rewrites Setup. The silent install switch is not saved in the MST. Either run Setup. MSIEXEC /I C: \A9\Acro. Pro. msi TRANSFORMS=.

To fix the problem, modify your GPO policy so that the Everyone group has write permissions on the “Adobe PCDcache” folder. I modified the installer tables directly, and now my install fails. Why? Using the Wizard’s Direct Editor does not modify the original MSI. The Wizard operates on temporary copy which is later used to create MST.

Why do I see a “The upgrade cannot be installed by the windows installer service” error? Error: “The upgrade cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. For example, 1. 0. You cannot install 1.

Setup has detected that you already have a more functional product installed. Setup will now terminate. This error appears for various reasons: A lesser product is being installed over a more functional product; e. Acrobat Standard over Acrobat Pro or 1. An AIP deployment is attempting to use an unsupported install order. The uninstall of previous versions and products you did in order to avoid this issue was not clean.

In this case, try Microsoft’s cleanup tool or Acrobat’s tool on LABs. Error: Cannot use this product under a guest account. Guest accounts are not officially supported either by Acrobat or CS products, though workarounds have been reported in the forums. Why do I get a serial number- LANG. For details, refer to the IGNOREVC1. RT Adobe Properties documentation. Why do I see Error: 2.

First launch requires write access to a temp file in C: \Program. Data\Adobe\SLStore. For more information, see the Acrobat help. Why does my 1. 0. UAC dialog? This is not a common scenario in enterprise settings since admins typically disable UAC or deploy via methods that provide elevated privileges. When UAC is not disabled, the dialog will always appear on Windows 7/Vista machines.

Why does my new Acrobat installation on WTS result in a crash? Some users have experienced issues where Sophos Anti Virus software conflicts with Acrobat’s licensing components (e. If you are experiencing problems, try uninstalling Sophos. What is the error “Emi. Orientation: Verified that it is NOT a volume binary?”The installer is expecting a volume installer but thinks you are using a retail installer. Possible reasons include: You are using the wrong installer and may be entering a volume serial key in a retail binary. Retail and Volume.

A volume serial number requires that it be used with a volume installer with its signature intact. For example, if you change the installer tables in the MSI via Orca, Admin Studio, or some other tool, the installer logic will mark that MSI as RETAIL build instead of volume build. It is unlikely (but possible) that the MSI’s digital signature was lost for some reason or that Crypt.

Query. Object failed because the Crypto library on the system is missing or not functioning. Verify you are updating in the required order. If using an AIP, throw away your old AIP and start over since you cannot slipstream updates in most cases. For 9. x products, slipstreaming the patches into a volume license version changes it into a retail copy and the volume license is no longer valid.

See http: //forums. Why do I get the error “Offline grant exception process failed.”? For DC products, this error will appear if you are not using the correct serial number for your track.

Continuous track serial numbers do not work with classic installers. MSI errors (Windows). This error also may appear if a previous uninstall was incomplete. If you see this error, try: The suggestions on the Microsoft support site.

Using IGNOREAAM=1 in a command line installation. Using the Cleaner tool to completely remove Acrobat, and then reinstall. Error 1. 73. 0, Broken- missing icons, and other issues appear after a GPO deployment. If you are attempting a per- user install, change the install to per- machine. Per- user installs are not supported. Error 1. 93. 5. An error occurred during the installation of assembly.

See the Acrobat Help. Error 2. 20. 3: Database: C: < product.

Name>. msi cannot open Database file. AIPs should not be created on the drive root. Use TARGETDIR on the command line or the UI to specify another location. Sharepoint. There are other workarounds. To track this issue, see http: //forums. Generating a crash dump file. To do so: Install Win.

Dbg from http: //www. Launch Win. Dbg via the shortcut. Choose File > Open Executable. Select the program exe. For example, choose Acrobat.

C: \Program. Files\Adobe\Acrobat. Acrobat\Acrobat. exe. Choose OK. Press g and Enter when you encounter the first breakpoint. Point Of View Stories Audio Free Download. You should see the text Debugger is running, and the application should launch. Open the file that produces the crash. After you successfully reproduce the crash scenario, enter the following in the Win. Dbg terminal: . dump/mac: \temp.

Choose Enter. These steps produce the crash dump at C: \temp. Use this file for troubleshooting or provide it to your support contact. Support may also need the PDF file that cause the crash. Installation FAQs. For example, when installing Acrobat Pro Extended on machines where Acrobat Standard is already installed, it is a best practice to uninstall the existing product first. You should not rely on MSI parameters such as REINSTALLMODE=amus (where “a” forces all files to be reinstalled), as this may result in a mixture of product files on the target machines. How do I install a standalone instance of Adobe Acrobat X when I only have a Creative Suite 6 license?

See Installing Adobe Acrobat X Pro Standalone from CS6 Media using AAMEE 3. Why am I getting a license prompt when Acrobat is installed from a licensed image? Admins who configure machines that have been purchased from vendors with Acrobat preinstalled may not be able to use a single image across multiple machines. This is true when vendors provide machines with unique retail activation serial numbers rather than a single volume licensing serial number. For example, in the past the Dell factory preinstalled Acrobat Standard with a volume licensing serial number. Dell is now providing Acrobat XI Standard via their cloud distribution method (Dell Digital Delivery) retail activation serial numbers.

These machines cannot be used to create an image that can be used on other machines. For related information, see http: //forums. Why do users see an alert about Flash Player?

Note. Not applicable to Acrobat DC which no longer uses Flash. The product’s integration with Flash has been evolving across releases.